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Lime Aluminium Folding Reformer black

Lime Aluminium Folding Reformer black

LIME0074

4,578.23 zł (3,783.66 zł sin IVA)

Black Aluminium Folding Reformer combines a smooth glide, functional design, and a modern aesthetic. Designed for home use, its foldable design allows it to be stored upright or stacked horizontally, easily adapting to any space.

Product Details

Delivery & Returns

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Deliveries

We ship our orders to customers through the transport company DB Schenker.

Preparation and Shipping

The usual delivery time within Spain is 24 to 72 hours once the brand confirms to the customer that the order is ready for shipment.

The usual delivery time for the rest of Europe is 48 to 96 hours once the brand confirms to the customer that the order is ready for shipment.

We ship our products to:

Spain

Mainland Spain
Balearic Islands

For shipments to the Canary Islands, customers must contact us using this link or by phone at +34 617629654.

Europe

Germany
Austria
Belgium
Bulgaria
Cyprus
Croatia
Denmark (Mainland)
Slovakia
Slovenia
Spain
Estonia
Finland
France (Mainland)
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal (Mainland)
Czech Republic
Romania
Sweden

Shipping Costs

Shipping costs for Mainland Spain:

€0 on all orders

Shipping costs for Balearic Islands, Mainland Portugal and the rest of EU countries:

Reformers, Cadillacs: €99 (VAT excluded) per unit
Chairs and Barrels: €75 (VAT excluded) per unit
Spine Corrector: €49 (VAT excluded) per unit

For other destinations, please contact us through the contact form or call us.

Standard Freight Shipping

Shipments are carried out through standard freight services. Although we work with leading logistics operators, the indicated delivery times are estimates and may be affected by circumstances beyond our control, such as operational incidents of the carrier, weather conditions, demand peaks, administrative controls, or other circumstances not attributable to the seller.

Unless the customer expressly contracts a guaranteed delivery service, which entails an additional surcharge, an exact delivery date cannot be guaranteed, and delays may occur without this implying contractual breach by the company.

Delay in Delivery vs. Loss of Goods

In the event of a transport incident, it must be taken into account that, legally, the goods are not considered lost but delayed until the deadlines established in Article 54 of the Spanish Law on the Contract for the Carriage of Goods by Land (LCTTM) have elapsed, which generally is 30 days from the scheduled delivery date.

Until such period has elapsed, the incident shall be classified exclusively as a delay, and no loss claim may be filed with the Civil Liability insurer, nor may measures corresponding to a definitive loss situation be adopted.

Liability

The company shall not be liable for delivery delays when these are due to causes not attributable to it and arising from the contracted transport service, without prejudice to any actions that may correspond against the carrier in accordance with the applicable regulations.

Delivery of Heavy or Bulky Products

Deliveries of packages weighing more than 10 kg or bulky items will be made at street level.

If special unloading conditions are required, customers must notify us before shipment so that we can provide a quotation for special delivery.

You may contact us using this link or by phone at +34 617629654.

Special unloading conditions include:

Any package weighing more than 10 kg or bulky items.
Absence of a lift or stair access that prevents delivery.
Delivery on specific requested dates.
Restricted access areas.
Resident-only areas or private developments.
Areas requiring municipal authorization (bulky/heavy transport, special measures, traffic schedules, etc.).
Areas requiring prior booking of loading/unloading space.
Areas where heavy trucks with lifting platforms (3,500 kg trucks, etc.) cannot circulate.
Restricted traffic hours.
Curbs, bollards, containers, narrow or limited access.
Single-lane streets or situations preventing vehicle parking and unloading.
Pedestrian streets.

Collection of Products

If the customer fails to collect the goods at destination, any costs arising from storage, customs management, return or destruction shall be borne exclusively by the customer and may be deducted from any amount already paid.

Returns and Exchanges

Important Information

At Lime Pilates, we care about your satisfaction and aim to provide a smooth purchasing experience. For this reason, we provide the following information regarding our warranty and right of withdrawal so that you are fully informed.

Warranties are those established by law against manufacturing defects.

B2B Warranty

In business-to-business (B2B) transactions in Spain, the General Law for the Protection of Consumers and Users does not apply. These relationships are governed by the Commercial Code (Articles 325–345) and the Civil Code (Articles 1484–1490).

The warranty period is 6 months.

B2C Warranty

In a B2C (Business to Consumer) context in Spain, product warranties are regulated by the General Law for the Protection of Consumers and Users. This protects the end consumer when purchasing products from a company.

Legal warranty:

• 3 years from delivery of the product.
• 2 years for digital content or services (apps, software, subscriptions, etc.).

However, certain items — such as ropes, upholstery, straps, handles, elastic bands, mats, or materials subject to friction, moisture, or wear — may have a reduced lifespan depending on their use or maintenance conditions.

The warranty does not cover normal wear and tear, nor damage resulting from improper use, lack of maintenance, incorrect storage, or unauthorized handling.

In such cases, the product shall be considered compliant provided that its performance is consistent with the expected use and reasonable lifespan of goods of that nature.

Consumer rights:

• Repair of the defective product.
• Replacement with an identical product if repair is not possible.
• If repair or replacement is not possible or is disproportionate, the consumer may request a price reduction or contract termination.

In any case, the manufacturer reserves the right to refund the defective item.

The company guarantees that all new equipment and materials are free from manufacturing defects, subject to the manufacturing terms mentioned below.

This warranty becomes effective on the date of the original purchase invoice. Parts repaired or replaced under this warranty shall be covered for the remainder of the original warranty period.

It is the buyer’s responsibility to notify the company of any changes to contact information. This ensures that, in the unlikely event of a safety replacement notice, the company will be able to contact you immediately.

Return Policy

Please note that only items purchased directly from Lime Pilates may be returned. If you purchased your product through a distributor, reseller, or third-party retailer, we recommend contacting them directly to manage your return.

We offer a 14-day return policy from the date of receipt.

To be eligible for a return, the product must be in the same condition as delivered, in its original state, original packaging, including all instructions, documentation, and accessories, and must be unused.

Proof of purchase must be provided with any return.

If the product meets the above requirements, please contact Lime Pilates Customer Service to begin the return process at:

info@limepilatessystems.com

Once your return is approved, you will be provided with an RMA (Return Merchandise Authorization) number, which must be clearly displayed on the outside of the equipment packaging. Returns without an RMA number clearly marked on the outside of the package will not be processed.

All returns must be received within 14 days from the date of receipt to be accepted.

The customer is responsible for return shipping costs, as well as any damage or loss occurring during return transport.

Any product sent cash on delivery will be refused.

Non-Refundable Items

Unless covered by warranty, the following items are non-refundable:

Custom-made products (special upholstery).
Special equipment configurations.
Accessories and spare parts.
Special shipments.
Amounts paid as reservation deposits for goods.

Warranty Return Procedure

To process a warranty-based return, prior approval from Lime Pilates Customer Service is required. Please contact us at:

info@limepilatessystems.com

Our technical service team will determine whether the issue is covered under warranty.

If an item is returned that is not covered by warranty or does not meet the return conditions, the buyer shall be fully responsible for transportation and insurance costs to return the product back to the sender.

If the item arrived damaged, this must be noted on the delivery slip and reported to us within 24–48 hours.

Any defective product may be returned and replaced with the same item according to the product warranty. If we opt to repair or replace the equipment, the product may need to be returned to our facilities for inspection and analysis before sending a replacement.

If you receive an item that you did not order, Lime Pilates will cover the return shipping costs. However, the same return conditions apply: the product must be in original condition, packaging, documentation, accessories, and unused.

Once your return has been received, inspected, processed, and definitively approved, the equipment amount will be refunded immediately.

It is important that you send your withdrawal notice before the applicable deadline expires.

Right of Withdrawal

Once your withdrawal notification has been received and verified, we will refund all payments received, including delivery costs (except additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered).

The refund will be made using the same payment method used in the initial transaction, unless otherwise agreed. You will not incur any fees as a result of the refund.

We may withhold reimbursement until we have received the goods or you provide proof of return shipment, whichever occurs first.

You must return the goods to:

Lime Wellness Group, SL
Recoletas, 2-4
31001 Pamplona (Navarra, Spain)

Returns must be made without undue delay and no later than 14 calendar days from the date you notify us of your decision to withdraw.

You will bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

If you wish to use a form to notify us of your withdrawal, you may download it here. Complete the form and send it to:

Lime Wellness Group, SL
Recoletas, 2-4
31001 Pamplona (Navarra, Spain)

Or by email to:
info@limepilatessystems.com

Use of this form is not mandatory.

Phone: +34 617629654

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/service:

Order date/received on:
Name of consumer(s):
Address of consumer(s):
Signature (only if submitted on paper):
Date:
(*) Delete as appropriate.

Return of Defective Products

ANY DAMAGE to the product, missing items, or incorrect goods must be reported within 48 hours of receipt.

In such cases, the buyer shall be entitled to a refund of the price of defective or incorrectly delivered products.

To proceed, the buyer must follow the same procedure established in the “Right of Withdrawal” section. The buyer shall not bear the return costs in these cases.

Provided the buyer has followed the procedure and met the requirements set out in these General Conditions, Lime Wellness Group, SL will refund the amount paid for defective or incorrect products.

If the product arrives with visible damage to the packaging or signs of breakage, it is essential to:

State the damage on the delivery note. Whether box or pallet, indicate all damaged items and write: “Goods damaged, pending inspection.”
Submit the claim within 24–48 hours from receipt.
Provide photos of damaged boxes and shipping labels.
Provide clear photos of the damaged parts.

Failure to comply with the above may result in the transport company rejecting the claim, and Lime Wellness Group, SL will not be able to assume responsibility.

If you have any questions or need further information, please do not hesitate to contact us at info@limepilatessystems.com or through our contact form.