Terms and Conditions of Service
Legal Information
These general terms and conditions of sale apply to all commercial transactions carried out on our website limepilatessystems.com, a domain owned by Lime Wellness Group, SL, hereinafter Lime Pilates, a company legally incorporated in Spain (Tax ID: B31775091).
Lime Pilates reserves the right to modify the commercial offer of the website at any time (changes to products, prices, promotions, and other commercial and service conditions). Such changes will not apply to orders already placed.
Lime Pilates makes every effort to provide updated, truthful information free of typographical errors. If any such error occurs at any time, it will be corrected immediately. If there is a typographical error in any of the displayed prices and a customer has made a purchase decision based on that error, Lime Pilates will inform the customer of the error and the customer will have the right to cancel the purchase at no cost.
The content of the website limepilatessystems.com may occasionally display provisional information regarding the nature of certain products. If the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase at no cost.
Lime Wellness Group, SL is not responsible, either directly or indirectly, for any of the information, content, statements, and expressions contained in the products marketed by limepilatessystems.com. Such responsibility always lies with the manufacturers or distributors of said products. The customer understands that Lime Wellness Group, SL acts solely as an intermediary between the customer and the manufacturer or distributor.
1. Identification and Activity of Lime Pilates
Lime Wellness Group, SL, with registered address at Recoletas, 2-4, 31001 Pamplona, Navarra, Spain, (Tax ID: B71544373), VAT REGISTRATION Nº ESB71544373, registered with the Commercial Registry of Navarra, File NA-00044815 Electronic Folio IRUS: 1000463696172, in compliance with the provisions of Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce, hereby informs that it is the full owner of this website limepilatessystems.com.
2. Security and Confidentiality
Lime Pilates guarantees security and confidentiality in all communications with its customers.
Lime Pilates guarantees the protection and confidentiality of personal, address, payment, and any other data provided by our customers, in accordance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data.
All data provided by our customers to Lime Pilates or its employees will be included in an automated personal data file created and maintained under the responsibility of Lime Pilates.
In compliance with the provisions of Organic Law 5/1992 of 29 October, as amended by Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPDP), the data processed that the user provides to Lime Pilates, either through the “My account” section or through registration, may not be used for purposes incompatible with those for which the data were collected. Lime Pilates undertakes to process such data confidentially and in accordance with the content of the aforementioned legal text. Any other use of the data, other than those mentioned, will require the prior and express consent of the user. The user may access these files at any time in order to request and obtain the rectification, cancellation, modification, or objection to their personal data by sending a letter to the registered address of Lime Pilates indicated above.
Likewise, we inform you that by completing the customer registration forms on our website, your personal data will be incorporated into our automated files solely for the purpose of providing the requested service. You have the right at all times to access your data and make any necessary changes in the “My account” section once you have authenticated. If, on the other hand, you wish to delete such data, you must request it through our Customer Service department at [info@limepilatessystems.com](mailto:info@limepilatessystems.com).
The online store website limepilatessystems.com is registered with website identification authorities so that your browser can confirm the identity of the limepilatessystems.com store before any transmission is sent. With this technology:
- The identity of our site is automatically confirmed before transmitting any customer information required to complete an online order.
- Your data reaches its intended destination, or your browser notifies you (before sending any personal information) that the site may not be secure and should be avoided.
We are committed to following the guidelines established by personal data protection legislation, especially regarding the rights of information, access, rectification, and cancellation of data.
To use our website, it is necessary to use cookies which are stored in your hard drive memory. Cookies are used for the purpose of generating purchase statistics for limepilatessystems.com. If you wish, you can configure your browser to notify you on screen upon receipt of cookies and to prevent the installation of cookies on your hard drive. Please consult your browser instructions and manuals for more information.
3. Commercial Communications
When registering as a customer of Lime Pilates, you have the option to accept receiving our newsletters. By accepting, you allow Lime Pilates to periodically send you notifications via email. Lime Pilates will offer in each notification sent the option to automatically unsubscribe. Likewise, the customer will always have the option to unsubscribe from their personal customer area. Lime Pilates will never send notifications to users who have not subscribed to them.
Lime Pilates will never share its database with third parties and undertakes to store and process your personal data with the necessary security measures to prevent unauthorized persons from accessing it. However, Lime Pilates reserves the right to send occasional offers to its users via email, which third-party companies make available exclusively to Lime Pilates customers.
4. User and/or Customer Obligations
The user and/or customer of limepilatessystems.com undertakes at all times to provide truthful information regarding the data requested in the user registration form and to keep it updated at all times.
Likewise, the user undertakes to keep their personal access passwords to our website confidential and with the utmost diligence.
In the event of the sale or marketing of products on our website that require the buyer to be of a certain age according to the legislation in force in their country of origin, the buyer declares that they meet said requirement in order to complete the purchase.
5. Limitation of Liability
Product Colors
The colors of the products shown on this website may differ slightly from reality due to the technical characteristics of each screen, lighting in the photographs, or manufacturing processes.
6. Applicable Law and Competent Jurisdiction
Purchases made with Lime Pilates are subject to Spanish law.
These Terms and Conditions of Sale are governed by Spanish law. The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Pamplona (Navarra).
In the event of disagreement regarding the explanation, interpretation, or breach of this contract / quotation, the parties shall submit to the Courts and Tribunals of Pamplona (Navarra).
Lime Pilates reserves the right to make any changes it deems appropriate to the established terms and conditions. Modifications will be prominently displayed on the website limepilatessystems.com.
Applicable Taxes
The prices of the products displayed on the website limepilatessystems.com include Value Added Tax (VAT) applicable according to the user’s Member State. Purchases made by individuals or legal entities residing in non-European Union countries will be exempt from VAT.
VAT Applied to Customers in the European Union
Following the entry into force on 1 July 2021 of the new “EU VAT Directive on e-commerce (2017/2455)”, the VAT applied to individuals or legal entities (without intra-community VAT) from EU Member States is the VAT rate applicable in the destination country. Important: For this reason, the final price applied may vary compared to the VAT-included price indicated in promotional banners located in our online store. We are working to adapt to this new situation.Payment Methods
The customer may freely choose to pay for purchases using:- Credit/Debit Card
- Bank tranfer
Shipping
We ship orders to our customers through the transport company DB Schenker.
Preparation and Shipping
The usual delivery time in Spain is 24h to 72h once the customer is informed by the brand that the order is ready to be shipped.
The usual delivery time for the rest of European countries is 48h to 96h once the customer is informed by the brand that the order is ready to be shipped.
We ship our products to:
Spain
- Mainland Spain
- Balearic Islands
For shipments to the Canary Islands, you must contact us using this link or by phone at +34 617629654.
Europe
Germany
Austria
Belgium
Bulgaria
Cyprus
Croatia
Denmark (Mainland)
Slovakia
Slovenia
Spain
Estonia
Finland
France (Mainland)
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal (Mainland)
Czech Republic
Romania
Sweden
Shipping Costs
Shipping costs for Mainland Spain are:
- €0 on all orders
Shipping costs for Spain (Balearic Islands), mainland Portugal, and the rest of EU countries are:
- Reformers, Cadillacs: €99 (VAT Excl.) per unit
- Chairs and Barrels: €75 (VAT Excl.) per unit
- Spine corrector: €49 (VAT Excl.) per unit
For other destinations, please enquire via the contact form or call us.
Shipping via Regular Transport
Shipments are carried out through regular transport services. Although we work with top-tier logistics operators, the indicated delivery times are approximate and may be affected by circumstances beyond our control, such as carrier operational incidents, weather conditions, demand peaks, administrative inspections, or other circumstances not attributable to the seller.
Unless the customer expressly contracts a guaranteed delivery service, which entails an additional surcharge, an exact delivery date cannot be guaranteed. Delays may occur without implying any contractual breach by the company.
Delivery Delay vs. Loss of Goods
In the event of a transport incident, it must be taken into account that, legally, the goods are not considered lost but delayed until the deadlines established in Article 54 of the Spanish Road Freight Transport Contract Act (LCTTM) have elapsed, which in general is 30 days from the expected delivery date.
Until that period has elapsed, the incident is classified exclusively as a delay, and it is not appropriate to open a loss claim with the Civil Liability insurer, nor to adopt measures applicable to a definitive loss scenario.
Liability
The company shall not be liable for delivery delays when these are due to causes not attributable to it and derived from the contracted transport service, without prejudice to any actions that may correspond against the carrier under the applicable regulations.
Delivery of Heavy or Bulky Products
Deliveries of packages over 10 kg or bulky items will be made at street level.
If special unloading conditions are required, you must inform us before shipment so that we can provide a quotation for special delivery.
You can contact us using this link or by phone at +34 617629654.
Special unloading conditions include:
- Any package over 10 kg or bulky.
- No elevator available, or staircase access prevents delivery.
- Delivery date on specific days.
- Restricted access areas.
- Access limited to residents, private areas, or gated communities.
- Areas requiring City Council authorization (bulky/heavy transport, special dimensions, traffic schedules, etc.).
- Areas requiring prior booking of loading/unloading space.
- Areas where heavy trucks with tail lifts cannot circulate (3,500 kg trucks, etc.).
- Restricted traffic hours.
- Presence of curbs, bollards, containers, small or narrow access, etc.
- Single-lane streets or any other type preventing vehicle stopping and unloading.
- Pedestrian streets.
Product Collection
If the customer does not collect the goods at destination, the costs arising from storage, customs handling, return, or destruction will be borne exclusively by the customer and may be deducted from any amount already paid.
Warranty and Returns
Important information
At Lime Pilates, we care about your satisfaction and want to offer you a hassle-free shopping experience. For this reason, we provide the following information about our warranty and the right of withdrawal so that you are fully informed.
Warranties are those established by law against manufacturing defects.
B2B Warranty
In business-to-business (B2B) transactions in Spain, the General Law for the Protection of Consumers and Users does not apply. These relationships are governed by the Commercial Code (arts. 325–345) and the Civil Code (arts. 1484–1490).
Warranty periods are 6 months.
B2C Warranty
In a B2C (Business to Consumer) context in Spain, the warranty for items is regulated by the General Law for the Protection of Consumers and Users. This protects the final consumer when purchasing products from a company.
Legal warranty:
3 years from delivery of the product.
2 years for digital content or digital services (apps, software, subscriptions, etc.)
However, certain items — such as ropes, upholstery, straps, grips, elastics, mats, or materials subject to friction, humidity, or wear — may have a reduced lifespan depending on their use or maintenance conditions.
The warranty does not cover normal wear and tear, nor damage resulting from improper use, lack of maintenance, incorrect storage, or unauthorized handling.
In these cases, the product will be considered compliant provided that its performance is consistent with the expected use and lifespan of a good of its nature.
Consumer rights:
Repair of the defective product.
Replacement with an identical one if it cannot be repaired.
If repair or replacement is not possible or is disproportionate, you may request a price reduction or termination of the contract.
In any case, the manufacturer reserves the right to refund any of the defective items.
The company guarantees that all new equipment and materials are free from manufacturing defects, subject to the manufacturing terms mentioned below.
This warranty becomes effective on the date of the original purchase invoice. Parts repaired or replaced under this warranty will be covered for the remainder of the original warranty period.
It is the buyer’s responsibility to inform the company of any changes to contact information. This ensures that, in the unlikely event of a safety replacement notice, the company will be able to contact you immediately.
Return Policy
Please note that only items purchased directly from Lime Pilates can be returned. If you purchased your product through a distributor, reseller, or external retailer, we recommend contacting them directly to manage the return.
We have a 14-day return policy from the date of receipt.
To process a return, the product must be in the same condition in which it was delivered and must be in its original condition, in the original packaging, with all instructions, documentation, and accessories in their original condition, and must be unused.
Proof of purchase must be provided with any return.
If the product meets the requirements mentioned above, please contact Lime Pilates Customer Service to begin the return process by email at [info@limepilatessystems.com](mailto:info@limepilatessystems.com).
Once your return is approved, you will be provided with an RMA number (Return Merchandise Authorization), which must be placed visibly on the outside of the equipment. Products returned without an RMA number, or without a clearly marked return authorization number on the outside of the package, will not be processed. All returns must be received within 14 days from the date of receipt in order to be accepted.
The customer will be responsible for return shipping costs, as well as any damage or loss during shipping that may occur to the equipment.
Any product sent cash on delivery will be rejected.
Non-Refundable Items
Unless covered by warranty, the following cannot be refunded:
- Custom-made products: those ordered with special upholstery.
- Special equipment configurations.
- Accessories and spare parts.
- Special shipments.
- Amounts collected as a reservation deposit for the goods.
Return Procedure for Warranty Claims
To manage a return under warranty, it must be previously approved by Lime Pilates Customer Service. To do so, please contact us via email at info@limepilatessystems.com., where our technical service will determine whether the issue is covered by the warranty.
If an item is returned to Lime Pilates that is not covered by the warranty or does not meet the established return conditions, the buyer will be solely and fully responsible for the costs of transport and insurance to return the product to the sender.
If the item arrived damaged, it is essential that you note it on the delivery slip and notify us within no more than 24–48 hours.
Any defective product may be returned and replaced with the same item, according to the product warranty. If we choose to repair or replace the equipment, this may require your product to be returned for inspection and analysis at our facilities before shipping the replacement product.
In the event that you receive an item you did not order, Lime Pilates will cover the cost of return shipping. However, the return conditions will be the same as those stated above: the goods must be in the same condition in which they were delivered, must be in their original condition, in the same packaging, with the instructions, documentation, and accessories in their original condition, and must be unused.
Once your return has been received, inspected, processed, and definitively authorized, you will be immediately refunded the amount corresponding to the equipment.
It is important that you send the communication regarding the exercise of your right of withdrawal before the corresponding period expires.
Right of Withdrawal
Once we receive your withdrawal notice and verify that everything is correct, we will refund all payments received, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered). The refund will be made using the same payment method used in the initial transaction, unless otherwise agreed. In any case, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods or until you provide proof of return of the goods, whichever occurs first.
You must return or deliver the goods directly to Lime Wellness Group, SL at the following address: Recoletas, 2-4 31001 Pamplona (Navarra, Spain). The return must be made without undue delay and, in any case, within a maximum period of 14 calendar days from the date you inform us of your decision to withdraw from the contract. Please note that the direct costs of return will be borne by you. In addition, you will only be responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Withdrawal Form Template:
If you wish to use a form to notify us of your withdrawal, you can download it here. Complete the form and send it to the attention of Lime Wellness Group, SL at the address mentioned above, or send it by email to info@limepilatessystems.com. Please note that the use of this form is not mandatory.
Recoletas, 2-4
31001 Pamplona (Navarra, Spain)
Email: [info@limepilatessystems.com](mailto:info@limepilatessystems.com).
Phone: +34 617629654
By means of this document, I/we(*) hereby notify/notify(*) that I/we(*) withdraw from our(*) contract of sale of the following goods/service provision(*) of the following service:
- Order date/received on (*):
- Name of the consumer and user or consumers and users:
- Address of the consumer(s) and user(s):
- Signature of the consumer(s) and user(s) (only if this form is submitted on paper):
- Date: [Current date]
- (*) Delete as appropriate.
Return of Defective Products
ANY DAMAGE TO THE PRODUCT or missing and/or incorrect items must be reported within 48 hours of receiving the order. In these cases, the buyer will be entitled to a refund of the price of the defective products or the delivered products that do not match the order placed.
To proceed with the return of such products, the buyer must follow the same procedure established in the section “Right of Withdrawal”. It is important to highlight that the buyer will not have to assume the return costs for these products.
Provided that the buyer has followed the established procedure and the requirements set out in these General Terms have been met, Lime Wellness Group, SL will refund the amount paid corresponding to the returned products that are defective or do not match the order placed by the buyer.
If the product arrives with any visible signs of damage to the packaging or breakage, it is essential. All deliveries are subject to our “General Delivery Conditions” and any customer claim must strictly comply with the carrier’s requirements, namely:
- If the goods arrive damaged, it must be stated on the delivery slip. Whether it is a box or a pallet, you must indicate everything that is damaged and write on the delivery slip “Goods damaged, pending review”.
- The claim must be received within 24h–48h from receipt of the goods.
- Photograph of the damaged boxes, as well as photographs of the labels on them.
- Photographs of the damaged parts, clear enough to support the claim.
If the above points have not been complied with, the transport agency may deny any claim and we will not be able to assist you. Lime Wellness Group, SL will not be able to assume responsibility for the return.
If you have any questions or need more information, please do not hesitate to contact us via [info@limepilatessystems.com](mailto:info@limepilatessystems.com) or through the contact form.
Last update: February 16, 2026